Shipping policy

Shipping Policy

At Tyvenoa, we are committed to delivering smart, practical home technology straight to your doorstep as efficiently as possible. Below is everything you need to know about our handling, delivery times, and shipping procedures.

1. Processing & Dispatch

  • Dispatch Time: All orders are processed, packed, and dispatched within 1–2 business days (Monday to Friday).

  • Order Cut-Off: Orders placed after 5:00 PM EST or over the weekend will begin processing on the following business day.

  • You will receive a confirmation email immediately upon placing your order, followed by a dispatch confirmation once your package leaves our warehouse.

2. Delivery Timelines

We ship internationally using reliable carrier partners to ensure your items arrive safely.

  • Dispatch Lead Time: 1–2 Business Days

  • International Transit Time: 7–12 Business Days

  • Total Estimated Delivery Time: 8–14 Business Days

Note: Delivery times are estimates calculated from the dispatch date. Occasional delays may occur due to local customs clearance, weather, or postal service backlogs.

3. Order Tracking

  • Once your order is dispatched, you will receive a Shipping Confirmation Email containing your unique tracking number and direct tracking link.

  • Tracking details may take 24–48 hours to update in the courier system after dispatch.

4. Customs, Duties & Import Taxes

  • International orders may be subject to customs duties, VAT, or import taxes levied by your destination country.

  • These charges are determined by local authorities and are the responsibility of the customer. Tyvenoa does not collect or cover customs fees prior to or during delivery.

5. Address Accuracy

  • Please review your shipping address carefully before completing your order.

  • If you need to make a correction, please contact us within 12 hours of placing your order at support@tyvenoa.com. Once an order has been dispatched, we are unable to redirect or change delivery addresses.